What You'll Hear:

• Putting Customer at the Center of Service Delivery — How the agency established program goals and transformed operations, including the evolution of its reservations function
• Turning Strategic Vision into Action— How ABQ RIDE is modernizing demand-response transit through the Forward Network Plan and aligning its approach with broader agency goals
• Navigating Procurement & Change Management — How they leveraged purchasing cooperative through Carahsoft and managed the transition from existing platforms for both ABQ RIDE Connect (microtransit) and Sun Van (paratransit)
• Data-Drive System Management — How ABQ RIDE is utilizing RideCo's dashboard and reports to better manage and coach drivers, while optimizing service supply and demand

If you're planning for a system upgrade or evaluating modern on-demand technology, this session will provide valuable insights from an agency that has recently completed the journey!